What is your return policy?

RACHEL ZOE accepts returns of any unworn, unwashed, & undamaged merchandise with all tags still intact within 14 days of delivery date.

RACHEL ZOE does not accept returns for earrings or merchandise marked as Final Sale.

  • Please contact: [email protected] to request a return authorization number
  • Please note: returns cannot be accepted without a return authorization number
  • Goods must be postmarked within 5 days of authorization
  • Goods must be returned with a prepaid shipping label
  • Footwear must include the original shoe box in its original condition
  • Jewelry must include the original jewelry box in its original condition
  • Shipping charges are not refundable
  • A restocking fee of $7.00 will be deducted from your total refunded amount
  • We only accept returns for items purchased on shoprachelzoe.com


Returns are processed within 5-7 business days of package receipt & can only be issued to your original method of payment.


We do not offer exchanges at this time. Place a new order online at your convenience, or contact us at [email protected] and we’ll be happy to assist you.