RACHEL ZOE accepts returns of any unworn, unwashed, & undamaged merchandise with all tags still intact within 14 days of delivery date.
RACHEL ZOE does not accept returns for earrings or merchandise marked as Final Sale.
To start a return, click the "Easy Product Returns" button at the bottom right of your screen. Enter your order number, and return instructions will be emailed to you shortly. Please note we only accept returns for merchandise purchased from shoprachelzoe.com
REFUND PROCESSING TIME
Returns are processed within 5-7 business days of package receipt & can only be issued to your original method of payment.
EXCHANGES
Please contact us at customercare@rachelzoe.com and we will process exchanges on a case-by-case basis.